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Frequently Asked Questions How do I order plans from HPAdesign.com? How do I order plans from HPAdesign.com? Ordering plans from HPAdesign.com is easy. Using our plan search tools, Simply find the plan(s) you would like to order and on the plan detail page click "Order This Plan." After completing the online order from you can submit your order electronically using our secure e-commerce server. If prefer not to order your plans online, you can choose to print your order confirmation and place your order by phone, fax, or mail. HPADesign.com accepts American Express, Visa, Mastercard, Discover, Money Orders, and Personal Checks. Checks and money orders should be made out to: HPA Design, Inc. How long does it take to process my order? Plans ordered 'AS IS' from HPAdesign.com are usually processed and shipped FedEx 2Day Express and within 48 hours of the next business day (excluding weekends and holidays), making the anticipated delivery time from four to six days. Orders for plans that require mirroring, customization, and/or other special modifications may take longer to process depending on the scope of work. Processing time for these types of orders will be included with the pricing quotes. Orders that include Stamped Structural Calculations and/or Color Renderings may up to two weeks to process, as these items typically take a reasonable amount of time to prepare. Under special circumstances, it may be possible to have plan sets ordered in conjunction with these items shipped prior to their completion. The calculations and/or rendering(s) will then be shipped upon their completion. If you require other processing or shipping terms (i.e. nextday) please contact us and we will do our best to assist you. Plans for sale on HPAdesign.com are typically priced according to square
footage. Some instances of pricing may vary with regards to other criteria.
For example, award-winning designs, premium designs, and plans with unusually
high original production costs will likely have higher pricing than the
respective square footages would normally dictate. May I make changes to the plan(s)? All of the plans found on HPAdesign.com have been successfully constructed 'AS IS' one or more times. However, HPA Design, Inc. is a full service architectural design firm and will gladly make modifications to to any plan to suit your desires and needs. Lead time and pricing will vary, however, with respect to the scope of work. Do you provide custom design and/or other construction services? HPA Design, Inc. is a full service architectural design firm offering design services for both residential and commercial projects. In addition to being licensed architectural practice, HPA Design, Inc. carries a General Contractors License and also offers consulting, structural engineering, and construction supervision and management services. We will be happy to speak with you regarding any of your design or construction needs, so please feel free to contact us. Do my plans need any modifications? Although all of the plans available on HPAdesign.com have been constructed one or more times and are deemed by us as 'ready for construction,' there are factors beyond our control that may require plan modifications. Such factors include, but are not limited to, local codes, soil & seismic conditions, and energy requirements. It is recommended that you have your plan reviewed by a local architect, structural engineer, and/or certified general contractor prior to commencing construction. For more information regarding this issue please read our liability notice. May I return the plans I purchased? Due the easily reproducible nature of plan media, only unopened, original shipping plan packaging can be returned for a full refund. Eligible returns must be made within 30 days of the original purchase date, shipping charges are NOT refundable, and a $25 processing charge will be applied to cover media costs. No refunds will be available for any opened, resealed, or repackaged plan sets. For this reason, HPA Design recommends purchasing a study set to verify the feasibility and your satisfaction with the plan. If, thereafter, you decide to purchase the respective full plan set, the cost of the study set will be deducted from the purchase price. NOTE: In order to receive your study set credit, your full plan set order must be placed by phone, fax, or mail and your study set purchase confirmation number will be required. What is included in a Full Plan Set? Full Plan Sets: [view
sample set] What is included in a Study Plan Set? Study Plan Sets:
[view sample set] NOTE: The cost of a study set will be credited toward the purchase of the respective full plan set. In order to receive the credit, your order must be placed within 30 days of the study set purchase date and must be made by phone, fax, or mail. Your study set purchase confirmation number will be required. What is included in a Pricing Plan Set? Pricing Plan Sets: [view
sample set] NOTE: The cost of a pricing set will be credited toward the purchase of the respective full plan set. In order to receive the credit, your order must be placed within 30 days of the pricing set purchase date and must be made by phone, fax, or mail. Your study set purchase confirmation number will be required In what format will my plans come? Full Plan Sets: [view
sample set] Study Plan Sets: [view
sample set] How many times can I build the plan that I purchased? U.S. and international copyright laws govern and protect the ownership of intellectual property, including architectural works, design concepts, plans, and buildings. As the copyright owner, HPA Design, Inc. grants the purchaser of a full set of plans a limited non-exclusive license to build the structure shown in those plans one time at one location only. The purchase of a study set does not receive such a license. For more information regarding this issue please see our copyright and licensing notices. Can I get my plans in a digital format? Almost all the the plans found on HPAdesign.com have been produced digitally using CAD (Computer Aided Drafting.) HPA Design, Inc. does not typically make digital formats available and they cannot be found for sale on the HPAdesign.com website. Under special circumstances, HPA Design, Inc. may choose to sell or otherwise make available plan sets in a digital format. If you require your plans in a digital format, please feel free to contact us and we will gladly discuss the possibilities. What should I do if I have questions about my plans? HPA Design, Inc. will gladly assist you with any questions you might have regarding the plans you have purchased. Our contact information can be found by clicking here.
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